Return To Invoice Gap Insurance

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If your car is written off or stolen, there’s often a lot to deal with. From arranging alternative transport to handling insurance claims. On top of that, your motor insurer will usually pay the car’s market value at the time, which could be less than what you originally paid or still owe.

This could leave a shortfall.

Sura Return to Invoice Gap Insurance is designed to help protect you in this situation. If your vehicle is declared a total loss, the policy can cover the difference between your insurer’s settlement and the original invoice price of the car.

It’s a simple way to help reduce the financial impact if the unexpected happens.

 

About Our Return to Invoice (RTI) Gap Insurance

  • Covers new and used cars
  • 2 – 4 year policy options
  • 30-day money back guarantee
  • No claim limit on vehicles up to £50,000
  • Up to £1,000 excess cover
  • Covers all named drivers
  • Transferable if you change your vehicle
  • Settles finance agreement

 

Why consider Return to Invoice Gap Insurance?

Cars can lose value quickly, especially in the first few years. If your vehicle is written off, your motor insurer will usually pay its market value at the time. This could be less than what you originally paid or still owe on finance.

This can leave a gap to cover yourself.

With write-offs happening regularly across the UK, many drivers look for ways to reduce the potential financial impact.

Sura Return to Invoice Gap Insurance is designed to help in these situations. If your car is declared a total loss, the policy can cover the difference between your insurer’s payout and the original invoice price of the vehicle.

 

Why choose Sura?

We focus on keeping things straightforward, clear and customer-first:

  • Specialist support: We understand cars, finance and Gap Insurance. We aim to make everything easy to follow.

  • Regulated and trusted: We are authorised and regulated by the Financial Conduct Authority.

  • Clear, simple approach: We provide the information you need so you can decide what works best for you.

  • Flexible options: A range of cover options to suit different vehicles and circumstances.

  • Customer-focused service: We aim to provide a smooth experience from quote through to claim.

 

Frequently Asked Questions

Once you make your payment your policy documents will be forwarded to you (please allow up to 2 hours).

You will also receive a confirmation of payment. Both should be retained.

If you do not receive your policy documents and/or payment confirmation please call us on 0330 043 99 33.

Total loss is a judgement made by your insurer when your vehicle has been written off as a result of accidental damage, your own or third-party fault, vandalism, theft or fire.

Once you have made a claim under the motor insurance and your claim has been agreed, the vehicle title has been transferred to the motor insurer, and a payment has then been made as a result of the incident, then your car can be declared a total loss.

You must purchase your policy within 180 days of purchasing your vehicle.

You can either make a single payment via credit or debit card with no extra card charges.

You may also be able to spread the cost over 10 months. The latter is administered by an independent agency and a service fee will be applied by them. If this option is not available, please call our team who may be able to assist.

To be able to make a valid claim, you should ensure that the policy is in the name of the registered keeper, owner or hirer of the insured vehicle.

Our policies cover your motor insurance excess up to the specified limits below should you make a Total Loss claim:

  • Contract Hire / Lease Gap Insurance: £500
  • Return to Invoice: £1,000
  • Vehicle Replacement: £1,000

Please read the policy terms and conditions for a full list of exclusions.

As an internet provider who specialises in gap insurance, we do not have the overheads of some of our competitors. This means that we can provide premium products at more competitive prices.

Gap insurance will include all drivers covered on your comprehensive motor insurance policy. Including "named" drivers.

This is a one-off premium for the full term of the policy you select.

Cars depreciate significantly over time, with some of the biggest depreciations taking place in the first few years. Should your car be written off your insurer will offer a settlement based on its current worth. RTI gap insurance plugs the gap between the settlement price, and the original invoice price ensuring you're not left out of pocket.

If you purchased a car for £20,000, but when it's declared a total loss your insurer offers you £14,000, then you could be left with a £6,000 shortfall on your remaining finance agreement. If you'd opted for Sura's premium RTI gap insurance, your policy would cover that £6,000 deficit.

Your cover will also include up to a maximum of £1,000 motor insurance excess.

It's not a requirement to take out gap insurance, but it can be a sensible move. If your car was written off and you decided not to take out gap insurance you could be left badly out of pocket.

As with any policy, it’s always worth carefully reading through the terms and conditions of your motor insurance documents. If your car is new, some insurers may offer you a replacement vehicle within the first 12 months of your ownership. If that's the case, it's possible to delay the start of your RTI gap insurance policy for a year.

If you've bought a new car, it's likely to depreciate rapidly over time. In which case, RTI gap insurance can make real financial sense. If your car was written off, your insurer would offer you a settlement fee based on its current value, not the price you paid for it. This could potentially leave you out of pocket by thousands of pounds. RTI gap insurance gives you peace of mind when you're buying a new car.

Our RTI gap insurance is also available for cars bought with a finance agreement. Should your car be declared a Total Loss, and the outstanding balance is higher than the price you originally paid for it, your Sura policy will cover the difference.

Our policy will payout even if you were at fault for the incident that caused the car to be written off. A full list of exclusions is set out in the terms and conditions of your policy.

You are under no obligation to take out RTI gap insurance alongside your motor insurance, but it can be a smart choice in the event of your vehicle being declared a Total Loss. Our tailored, premium gap insurance policies will ensure you're not left out of pocket should your car be written off.

Once your car has been declared a Total Loss by your motor insurer you can claim on your RTI gap insurance policy.

In the first instance, it's important that you do not accept any settlement figure provided by your motor insurer before speaking to our claims team as this can signficiantly delay the claims process.

For details on how to contact our claims team, please see your policy wording.

The process will usually follow these steps:

  1. Contact our friendly claims team
  2. FIll in the required claims form and provide requested evidence
  3. Our claims team check all the details
  4. If approved, your payment will be issued by way of bank transfer

To make sure you purchase the right amount of cover for your vehicle, you should use the confirmed purchase price that will be listed on your invoice of sale. This should include any dealer options.

The following should all be excluded;

Deposit allowances, rebates, discounts, concessions, incentives, cashback, contributions, new vehicle registration fees, number plates, warranty costs, road fund licence fee, insurance premiums, fuel, areas, any negative equity and any other extras.

For vehicle's up to £50,000 the claim limit is the shortfall between the motor insurance settlement at the point the vehicle is written off and the original purchase price paid OR the amount required to pay off any outstanding finance, whichever sum is larger.

Vehicles over £50,000 the claim limit is shown on your policy schedule.

Due to the nature of Gap Insurance as a product, you will not usually require the full value of your vehicle to be the claim limit as your motor insurer will always pay a portion of the value in their settlement.

It's possible to defer the start date for your RTI policy for a maximum of 365 days. This is typically only done in situations where your motor insrer offers "new for old" coverage in the first year.

In the event of your outstanding finance agreement exceeding the settlement figure offered by your insurer, RTI gap insurance will cover any shortfall and free you from any ongoing financial commitments. Any negative equity that has been carried forward from any previous finance agreement, as well as arrears on the contract, is excluded.

You can make one transfer during the period of insurance.

If you sell your Vehicle, provided that no claim has been made, you may transfer the remaining cover to your replacement vehicle, subject to our agreement. No fee will apply for this transfer. Although where the purchase price of the replacement vehicle is greater than the original vehicle purchase price, an additional premium may be required. Cover will not include any refinancing. 

In the event of bereavement, the remaining benefits of this insurance may be transferred to the policyholder's spouse or partner.

Following the transfer of your insurance no refund or part return of premium is available. 

Helvetia Global Solutions Ltd (UK Branch). An A-rated insurer.

Helvetia Global Solutions Ltd’s UK Branch is registered in England & Wales under UK Establishment number: BR024650.

Helvetia Global Solutions is incorporated in Liechtenstein, registration number 0002191766. Helvetia Global Solutions is authorised and regulated by the Liechtenstein Financial Market Authority, Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority.

Registered on the Financial Services Register under the firm reference number 454140. 

Once your car has been written off (Total Loss), your remaining finance agreement will be paid and the outstanding balance and your financial commitment will come to an end.