Full cancellation and refund terms can be found in your policy documents. A summary is provided below for guidance.
Gap Insurance
All Gap Insurance policies supplied by Sura have a 30-day cooling off period.
You may cancel a Gap Insurance policy within 30 days of the policy purchase date and obtain a full refund by contacting us.
After 30 days, provided that no claim has been made you may cancel the insurance policy and receive a pro-rata refund of the premium paid for each unexpired month cover, calculated at the date the cancellation request is received by Sura. Depending on the underwriter and date policy purchased, there may be a £35 administration fee retained from any refund due.
However, if a claim has been submitted or you have elected to use the free vehicle transfer option during this period, no refund will apply.
Tyre, Alloy and Scratch & Dent
All ancillary motor insurance policies supplied by Sura have a 30-day cooling off period where a full refund will be provided (less the cost of any claims).
If you cancel these policies after the first 30 days of the policy purchase date, a pro-rata refund will be given. An administration fee of £35 will be applied.